FAQs
Ordering & Shopping
How do I place an order? Browse our collection, add items to your cart, and proceed to checkout. You'll receive an order confirmation and tracking information via email.
Can I modify or cancel my order? Contact us immediately through our contact form if you need to make changes. We'll do our best to help if your order hasn't been processed yet.
Is it safe to shop on your website? Yes! We use industry-standard SSL encryption to protect your personal and payment information.
Shipping & Delivery
How long does shipping take? Standard shipping takes 10-20 business days depending on your location, plus 1-3 days processing time.
Do you ship internationally? Yes! We ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout.
How can I track my order? You'll receive a tracking number via email once your order ships.
What if my package is delayed? Use our contact form with your order number and we'll investigate the issue for you.
Returns & Refunds
What is your return policy? We offer a 30-day return policy. Items must be unused and in original packaging. Use our contact form to initiate a return.
How long do refunds take? Refunds are processed within 5-7 business days after we receive your return. Allow additional time for your bank to process the transaction.
What items cannot be returned? For hygiene reasons, opened or used facial devices cannot be returned unless defective.
Product Information
Are your products authentic? Yes! All products are sourced from verified manufacturers and authorized distributors.
Do products come with instructions? Yes, all devices include user manuals and many have access to online tutorials.
Are your beauty devices safe? All products meet international safety standards. Read instructions carefully and consult a dermatologist if you have specific skin concerns.
What if I receive a defective product? Contact us immediately through our contact form with photos. We'll arrange a replacement or full refund.
Payment
What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods at checkout.
Is my payment information secure? Absolutely. We use encrypted payment processing and never store your complete card information.
Account & Privacy
Do I need an account to order? No, but creating an account lets you track orders and checkout faster.
How do I reset my password? Click "Forgot Password" on the login page and follow the email instructions.
How do I unsubscribe from emails? Click the "unsubscribe" link at the bottom of any promotional email or use our contact form.
Customer Support
How can I contact customer service? Use our contact form and we'll respond within 24-48 hours during business days.
Do you offer discounts? Yes! Subscribe to our newsletter and follow us on social media for exclusive deals and promotions.
Can I use multiple discount codes? Only one discount code can be used per order unless otherwise specified.
Still have questions? Use our contact form and our friendly team will help you!